FAQ

We currently deliver to most of the GTA (Greater Toronto Area), towards Hamilton and Grimsby as well as towards the Guelph, Waterloo and Kitchener areas. We may service some other outlying areas so feel free to email us at info@cleanplates.ca if you have any questions. Additional delivery fees may apply.

We use only natural, fresh ingredients purchased from local farms and markets. Our beef is grass-fed, and our chicken is free-range and grain-fed. Both are steroid- and hormone-free. Some or our proteins are also available in Halal.

Our main menus change weekly.  You can find this information on our home page and during the check-out process.  Simply, click any meal to find out the nutritional information. You can also preview the upcoming menus from the homepage.  Just click Weekly Menu on the menu bar.  Nutrition facts will also be listed on each of the meal containers when they are delivered.

The Meal Box is a one-time purchase, whereas the Meal Plans are a recurring subscription that is auto-renewed according to the billing cycle you select. Meal Plans will be auto-renewed until you tell us to stop. Email info@cleanplates.ca to turn off your auto-renewal.  Just let us know before the next renewal date.

For the 1-week subscription, you will be billed every week. For the 4-week subscription, you will be billed every four weeks and save up to 5% on every meal. Please note that for both subscriptions, you have the option to upgrade to a larger portion meal (up to 30% larger than standard) for an addition cost.

Yes, you can choose your own meals! For a Meal Box you will select all the meals that you want to put in your box. You will be required to select a minimum of 6 meals in order to check out.

For a Meal Plan you can select your own meals, or you can have our chefs select your meals for you. Just updated you Allergens or Dislikes in your profile so our chefs can better understand which meals you would enjoy most. Remember to select your meals before our order cut off times. If you miss the cut off time our chefs will select your meals for you based on the Meal Plan you purchased. If you purchased the Anything Plan and have not selected your meals, our chefs will select Healthy Lifestyle meals for you.

For Meal Plans, as you process your online order, you will have the option to choose both the number of days per week (5, 6 or 7) and the number of meals per day (1, 2, 3 or 4) that you would like to receive. There are different options based on the number of days you choose.

For Meal Boxes you will be required select a minimum of 6 meals to be delivered at one time for one delivery only.

Meals are available in a larger portion size (about 30% increase from our standard size). There will be an added fee. Breakfast meals only come in a standard size.

If you purchase a Meal Plan, we can accommodate some Allergens and food “dislikes”. During the check-out process you will be asked if you have any food allergies or food dislikes. Just click the boxes that apply to your dietary needs. You will not receive meals with any of those ingredients or allergens. Please note we only accommodate some allergens and dislikes.

Each meal description will also provide an ingredient list as well as some dietary preferences such as Dairy-free or Gluten-free to assist you in your meal selection. When purchasing a Meal Box you can review these descriptions to assist you in selecting your meals.

We cannot always accommodate all dietary dislikes /preferences.

Yes. Just log into your profile and skip any upcoming deliveries during your subscription period. You can also contact us at info@cleanplates.ca to request a skip. When you skip a delivery a new delivery date will be added to the end of your current subscription. Once we have delivered all the meals in your current subscription period, then your subscription will auto-renew. Please note that all skips will need to be requested before our order cut off times.

If you miss the order a cut-off time, your deliver will continue as planned, but keep in mind that your meals can be frozen for up to 30 days and enjoyed later.

Yes. We encourage you to invite all of your friends! Just click the “Refer a friend” button inside your My Account page and you will be provided with a unique referral link to give to your friends. Your friend will receive $10 off their first order and you will also receive $10 in Clean Plates credit for every friend you invite that completes an order. Win-win!

If you would like to cancel your subscription, you will need to do so before your next scheduled renewal and to let us know before our order cut off times. If you have deliveries remaining in your current subscription period and do not wish to complete them, a credit will be added to your account to be used at a future date. Please note that you may forfeit any discounts, coupons applied if your subscription is not completed according to the terms of the coupon/subscription. There are no cash refunds. Refunds are in the form of Clean Plates credit.

We have two order cut off times.

Orders placed by 3:30 PM Thursday will be available for delivery on the upcoming Sunday. Orders placed by 3:30 PM Sunday will be available for delivery on the upcoming Wednesday. Please note that our delivery windows for Sunday & Wednesday are between 8AM and 10PM.
Your order confirmation email will also tell you when your first delivery begins.

You will receive an email notification 24-48 hours in advance of your delivery, with your 1-hour delivery window. Meals will be left at your door in our Clean Plates disposable cooler boxes. If you wont be home don’t worry. Our cooler boxes will keep your meals safe for 9+ hours in the summer and double that in the winter.

You will receive a 1-hour delivery window notification email 24-48 hours before your scheduled delivery. Don’t worry if you will not be home during your scheduled delivery. Our meals are delivered in insulated cooler boxes which will keep your meals safe for up to 9 hours at your door in the summer and double that time in the winter. Hassle-free delivery.

Please note that weather and traffic, road closures (not available to our optimization software) may delay the scheduled delivery time. The estimated delivery time is just an approximation.

During the checkout process, you will be able to instruct us on what to do with your delivery if no one will be home during your 1-hour delivery window. You can request the meals to be left at your door or if you live in an apartment/condo – to be left with your front-desk. Please ensure to make arrangements with your front desk.

Please note that Clean Plates is not responsible for meals left at your door. Please be aware of your delivery dates and times to ensure successful deliveries.

We accept all major credit cards, as well as Clean Plates’ gift cards.

The containers are microwave and oven safe BUT REMOVE THE LID prior to heating. If microwaving, cover with a napkin and microwave according the label instructions. If using an oven, remove the lid then place on middle rack using low heat. You can also heat your meals on a stove top using an oven safe dish or pan.

Our meals are fresh, never frozen. Meals last 3-4 days in the fridge from when you receive them. Each meal will have a freeze by date as well. You can freeze your meals for 30 days to be enjoyed later.

Clean Plates is an eco-friendly company. Our containers and lids are made from harvested wheat and are fully compostable, natural and unbleached. Our plates do not contain plastic or wax lining and are fully soak proof. And not only are they eco-friendly, but they are safe to use in a microwave or oven (please remove lid before heating) without the worry of harmful chemicals seeping into your food.

Promo codes can be applied during the checkout process. We announce all of our promotions on social media, so make sure to follow us on Instagram and Facebook so you don’t miss out on any deals!

All refunds are in the form of Clean Plates digital dollars that are applied to your Clean Plates Digital wallet as credit for use towards future purchases.

Refunds/Credits will not be awarded for any order due to randomized meal selection or for meals our Chefs have selected for you, as it is the customer’s responsibility to choose their preferred meals for each delivery date. If an ongoing subscription is cancelled and there are still future delivery dates not completed, a customer can opt to complete the upcoming deliveries or to request the equivalent value as credit to be applied to their account for future use. If you wish to skip or cancel your order for any reason, you will need to notify us by our order cut off times. No cash refunds will be awarded. All credits are subject to approval by Clean Plates and our Terms of Service. Please contact us at info@cleanplates.ca

From farm to front door, healthy ingredients that come to you.